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Terms & Conditions

Effective Date: July 31, 2025

Website: www.pleromasolutions.com

1. Acceptance of Terms

By using this website, you agree to comply with and be legally bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any part of these terms, you must not use this website.

2. Use of Website

You may use our website only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the site in any way that violates any applicable law or regulation

  • Attempt to gain unauthorized access to any part of the website

  • Interfere with the site's performance or security

  • Copy, reproduce, or redistribute any content from the website without express written permission

3. Intellectual Property

All content on this website—including text, graphics, logos, images, videos, audio clips, designs, and software—is the property of Pleroma Solutions Private Limited or its licensors and is protected by intellectual property laws. Unauthorized use or distribution is strictly prohibited.

4. Products and Services

We offer various products and services through this platform, including:

  • Books and media products

  • Digital content (apps, podcasts, music, and videos)

  • Creative services (design, publishing, production)

We reserve the right to modify, discontinue, or suspend any part of the website or its offerings at any time, without notice.

5. Pricing & Payments

All prices listed on the website are in Indian Rupees (INR) and are subject to change without notice. We use secure third-party payment gateways to process transactions. By making a purchase, you agree to the terms and privacy policies of the payment service provider.

6. Shipping & Delivery

At Pleroma Solutions Private Limited, we strive to ensure that your orders reach you in the safest, quickest, and most efficient way possible. Below is our detailed shipping policy:

a. Order Processing

  • All confirmed orders are processed within 2–3 business days from the date of payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Once processed, you will receive an email confirmation with tracking information.

b. Shipping Locations

  • We currently ship across India only.

  • If you would like to inquire about international shipping, please contact us at admin@pleromasolutions.com before placing your order.

c. Delivery Time frame

  • Orders are typically delivered within 5–10 business days after dispatch, depending on your location and courier availability.

  • Rural or remote locations may take slightly longer for delivery.

d. Shipping Charges

  • Shipping charges are calculated at checkout based on order weight and delivery location.

  • Any promotional offers that include free shipping will be clearly mentioned during checkout.

e. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.

  • You can track your shipment using the courier company’s website.

f. Delays or Delivery Issues

  • Delays due to weather, strikes, natural disasters, or public holidays are beyond our control.

If a package is delayed or lost in transit, please contact us at admin@pleromasolutions.com, and we will assist in resolving the issue with the courier partner..

7. Returns & Refunds

We value your satisfaction and want to ensure you have a smooth experience with our products. If you are not entirely satisfied with your purchase, we’re here to help.

a. Return Eligibility

Returns are accepted only under the following conditions:

  • The product was damaged in transit

  • You received the wrong item

  • The product has a printing or manufacturing defect

To be eligible for a return:

  • You must notify us within 7 days of delivery

  • The item must be unused, in its original packaging, and in the same condition that you received it

  • You must provide photo evidence of the damage or error

b. How to Initiate a Return

To initiate a return:

  1. Email admin@pleromasolutions.com with:

    • Your order number

    • A description of the issue

    • Clear photos of the product and packaging

  3. Our team will review your request and respond within 2 business days.

  4. If approved, you’ll receive return instructions and shipping details.

c. Return Shipping Costs

  • If the return is due to our error (damaged or wrong item), we will cover the return shipping cost.

  • In all other cases, the customer is responsible for return shipping.

d. Refunds

Once your return is received and inspected, we will:

  • Notify you via email about the status of your refund

  • If approved, issue a refund to your original method of payment within 5–7 business days

Please note:

  • Shipping fees are non-refundable, unless the product was received damaged or incorrect

  • Refund processing time may vary depending on your bank or payment provider

e. Exchanges

We currently do not offer exchanges. If you need a different item, you may initiate a return and place a new order.

f. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Digital products (eBooks, audio files, app downloads)

  • Opened or used books

  • Gift cards or promotional item

8. Limitation of Liability

Pleroma Solutions Private Limited will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of—or inability to use—our website, products, or services. This includes but is not limited to loss of data, revenue, or profits.

9. Third-Party Links

Our website may contain links to external websites. We do not control or endorse the content, policies, or practices of any third-party websites and are not responsible for any damages or issues arising from their use.

10. User Submissions

If you submit content (such as reviews, feedback, or media), you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display the content on our platform or in marketing materials, unless otherwise agreed in writing.

11. Termination

We reserve the right to suspend or terminate your access to the website without prior notice if you violate any of these terms or engage in behavior that may harm the website or other users.

12. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India. All disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

13. Amendments

We may update these Terms & Conditions from time to time. Continued use of the website after changes are posted means you accept the revised terms. It is your responsibility to check this page periodically for updates.

14. Contact Us

For questions, concerns, or legal notices,

contact:

Pleroma Solutions Private Limited

📍 5/102 Vivekanandar Street, Ponmar, Chengalpattu, Tamil Nadu – 600127, India

📧 admin@pleromasolutions.com