Privacy Policy
Effective Date: March 20, 2026
Pleroma Solutions Private Limited (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website www.pleromasolutions.com (“Website”) or interact with our services.
By accessing or using our Website, you agree to the terms of this Privacy Policy.
1. Who We Are
Pleroma Solutions Private Limited
CIN: U72900TN2019PTC128375
Registered Address: 5/102 Vivekanandar Street, Ponmar, Chengalpattu, Tamil Nadu – 600127, India
Email: admin@pleromasolutions.com
GST Number: 33AAECJ5134B1Z5
We are a private media-tech company offering services in creative content, design, podcasting, book publishing, meditation apps, and educational outreach programs.
2. What Information We Collect
We may collect the following types of data:
Personal Information: Name, email address, phone number (collected via contact or order forms)
Transaction Information: Bookstore purchases or payment confirmations
Technical Data: IP address, browser type, device identifiers, pages visited, and cookies
Voluntary Data: Any information you provide in emails, messages, or forms
Health Data: Health-related, wellness-related, meditation-related, mindfulness-related, or activity-related information that the user provides or permits the app to access for specific app functionality
3. How We Use Your Information
We use your information to:
Respond to inquiries and provide customer support
Process bookstore transactions and deliveries
Share updates, newsletters, and promotional content (with consent)
Improve website functionality, content, and user experience
Ensure compliance with applicable laws and legal obligations
4. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention periods may vary depending on the type of data collected:
Account and contact information: retained for as long as necessary to provide services and respond to user requests
Transaction and order information: retained as required for accounting, tax, legal, and compliance purposes
Technical and usage data: retained for a limited period necessary for analytics, security, troubleshooting, and service improvement
Health-related data: retained only for as long as necessary to provide the relevant feature or until the user requests deletion, unless a longer retention period is required by law
Once data is no longer required for these purposes, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws and internal data retention practices.
5. Sharing and Disclosure
We do not sell your personal information.
We may share your data with:
Service providers involved in hosting, email delivery, and payment processing
Legal authorities if required to comply with a legal obligation or protect our rights
All third parties are bound to handle your data in compliance with applicable privacy laws.
6. Cookies and Tracking
We use cookies to enhance your browsing experience. You may disable cookies through your browser settings, but this may affect certain functionalities of the site.
7. Your Rights
You have the right to:
Access and review the data we hold about you
Correct inaccurate personal data
Request deletion of your data (except where retention is legally required)
Withdraw consent for marketing communications
To exercise these rights, email us at admin@pleromasolutions.com.
8. Data Security
We take appropriate security measures to prevent unauthorized access, alteration, disclosure, or destruction of your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our content may be suitable for children, but we do not knowingly collect data from minors under the age of 18 without parental or guardian consent. Parents may contact us to request removal of such data.
10. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites. We encourage users to review their privacy policies separately.
11. Health Data
Our app may collect, access, process, or store health-related information only where required to provide specific app features and only with the user’s permission. This may include wellness-related, meditation-related, mindfulness-related, activity-related, or similar health information that a user chooses to provide directly or allows the app to access.
This data is used only for the following purposes:
To provide and enable app functionality requested by the user
To personalize and improve the user experience
To display, manage, and track relevant health or wellness-related activities within the app
To maintain service quality, troubleshoot issues, and provide customer support
To comply with applicable legal or regulatory requirements
We do not sell health data. We do not use health data for advertising or marketing purposes. We do not share health data with third parties except:
with service providers who support the operation of the app and are bound by confidentiality and data protection obligations
where disclosure is required by law, regulation, legal process, or government request
where the user has given explicit consent
Users may request deletion of their health-related data by contacting us at admin@pleromasolutions.com.
12. Shipping Policy
We ship physical products such as books across India. Orders are processed within 2–3 business days of receiving payment.
Shipping Details:
Delivery Time: 5–10 business days (depending on location)
Shipping Partners: Reputed national couriers
Tracking: You will receive a tracking link once the order is shipped
Shipping Charges: Displayed during checkout
If delays occur due to unforeseen circumstances (natural disasters, strikes, etc.), we will inform you via email.
13. Return & Refund Policy
Returns
We accept returns only under the following conditions:
The item is damaged or defective upon delivery
The wrong product was shipped
To initiate a return:
Email admin@pleromasolutions.com within 7 days of receiving the item.
Include a photo of the product and describe the issue clearly.
Once verified, we will guide you through the return process.
Note: We do not accept returns for digital downloads or opened products unless defective.
Refunds
Refunds will be processed:
Once the returned item is received and inspected
Within 5–7 business days to your original payment method
Shipping charges are non-refundable unless the return is due to our error.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated "Effective Date." Continued use of our Website constitutes your acceptance of the revised policy.
15. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:
Pleroma Solutions Private Limited
📍 5/102 Vivekanandar Street, Ponmar, Chengalpattu, Tamil Nadu – 600127, India
📧 admin@pleromasolutions.com
GST Number: 33AAECJ5134B1Z5