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Privacy Policy

Effective Date: July 31, 2025

Pleroma Solutions Private Limited (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website www.pleromasolutions.com (“Website”) or interact with our services.

By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. Who We Are

Pleroma Solutions Private Limited

CIN: U72900TN2019PTC128375

Registered Address: 5/102 Vivekanandar Street, Ponmar, Chengalpattu, Tamil Nadu – 600127, India

Email: admin@pleromasolutions.com

We are a private media-tech company offering services in creative content, design, podcasting, book publishing, meditation apps, and educational outreach programs.

2. What Information We Collect

We may collect the following types of data:

  • Personal Information: Name, email address, phone number (collected via contact or order forms)

  • Transaction Information: Bookstore purchases or payment confirmations

  • Technical Data: IP address, browser type, device identifiers, pages visited, and cookies

  • Voluntary Data: Any information you provide in emails, messages, or forms


3. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide customer support

  • Process bookstore transactions and deliveries

  • Share updates, newsletters, and promotional content (with consent)

  • Improve website functionality, content, and user experience

  • Ensure compliance with applicable laws and legal obligations


4. Sharing and Disclosure

We do not sell your personal information.

We may share your data with:

  • Service providers involved in hosting, email delivery, and payment processing

  • Legal authorities if required to comply with a legal obligation or protect our rights

All third parties are bound to handle your data in compliance with applicable privacy laws.

5. Cookies and Tracking

We use cookies to enhance your browsing experience. You may disable cookies through your browser settings, but this may affect certain functionalities of the site.

6. Your Rights

You have the right to:

  • Access and review the data we hold about you

  • Correct inaccurate personal data

  • Request deletion of your data (except where retention is legally required)

  • Withdraw consent for marketing communications

To exercise these rights, email us at admin@pleromasolutions.com.

7. Data Security

We take appropriate security measures to prevent unauthorized access, alteration, disclosure, or destruction of your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our content may be suitable for children, but we do not knowingly collect data from minors under the age of 18 without parental or guardian consent. Parents may contact us to request removal of such data.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites. We encourage users to review their privacy policies separately.

10. Shipping Policy

We ship physical products such as books across India. Orders are processed within 2–3 business days of receiving payment.

Shipping Details:

  • Delivery Time: 5–10 business days (depending on location)

  • Shipping Partners: Reputed national couriers

  • Tracking: You will receive a tracking link once the order is shipped

  • Shipping Charges: Displayed during checkout

If delays occur due to unforeseen circumstances (natural disasters, strikes, etc.), we will inform you via email.

11. Return & Refund Policy

Returns

We accept returns only under the following conditions:

  • The item is damaged or defective upon delivery

  • The wrong product was shipped

To initiate a return:

  1. Email admin@pleromasolutions.com within 7 days of receiving the item.

  2. Include a photo of the product and describe the issue clearly.

  3. Once verified, we will guide you through the return process.

Note: We do not accept returns for digital downloads or opened products unless defective.

Refunds

Refunds will be processed:

  • Once the returned item is received and inspected

  • Within 5–7 business days to your original payment method

Shipping charges are non-refundable unless the return is due to our error.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated "Effective Date." Continued use of our Website constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Pleroma Solutions Private Limited

📍 5/102 Vivekanandar Street, Ponmar, Chengalpattu, Tamil Nadu – 600127, India

📧 admin@pleromasolutions.com